Terms & Conditions
The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Anandam Healthcare's relationship with you in relation to this website.
The term 'Anandam Healthcare' or 'us' or 'we' refers to the owner of the website whose registered/operational office is 1 B 13 Mahaveer Nagar Extension Kota RAJASTHAN 324009. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
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The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.
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Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
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You may not create a link to this website from another website or document without Anandam Healthcare prior written consent.
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authorities.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
Terms of Use
Intellectual Property Rights:
All material on this Site ("Material"), including but not limited to text, images, illustrations etc. is protected by copyrights which are owned and controlled by us or by other parties that have licensed their material to us. Material from the Site or any website owned, operated, licensed or controlled by us may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specifically, you should not attempt to "pass off" any of the Material as your own work. Modification of the Material or use of the Material for any other purpose is a violation of the copyrights and other proprietary rights. For purposes of these Terms and Conditions, the use of any material on any other website or networked computer environment is prohibited. The trademarks, logos and service marks ("Marks") displayed on the Site are our property and the property of other parties. Users are prohibited from using any Marks without our written permission or third parties, which may own the Marks.
Linked Sites:
We may provide links and pointers to Internet sites maintained by others ("Third Party Sites"). We are not responsible for the contents of any products or services offered in such Third Party Sites.
Disclaimer of Warranties:
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, NEITHER WE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE IS LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE MATERIAL OR THE SITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SITE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE SHALL HAVE ABSOLUTELY NO LIABILITY IN CONNECTION WITH THE SERVICES INCLUDING WITHOUT LIMITATION, ANY LIABILITY FOR DAMAGE OR INJURY TO YOU OR DAMAGE TO YOUR COMPUTER HARDWARE, DATA, INFORMATION, AND BUSINESS RESULTING FROM THE MATERIAL OR THE LACK OF INFORMATION AVAILABLE ON THE SITE. ADDITIONALLY, WE SHALL HAVE NO LIABILITY FOR:
1. ANY LOSS OR INJURY CAUSED, IN WHOLE OR IN PART, BY OUR ACTIONS, OMISSIONS, OR NEGLIGENCE, IN PROCURING, COMPILING, OR DELIVERING THE MATERIAL;
2. ANY ERRORS, OMISSIONS, OR INACCURACIES IN THE MATERIAL REGARDLESS OF HOW CAUSED, OR DELAYS OR INTERRUPTIONS IN DELIVERY OF THE MATERIAL; OR
3. ANY DECISION MADE OR ACTION TAKEN OR NOT TAKEN IN RELIANCE UPON THE MATERIAL FURNISHED AT THIS SITE.
We make no warranty, representation or guarantee as to the content, sequence, accuracy, timeliness or completeness of the Material or that the Material may be relied upon for any reason. We make no warranty, representation or guarantee that the Material will be uninterrupted or error-free or that any defects can be corrected. For purposes of this section, "we" shall include Himalaya Wellness Company, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.
Limitation of Liability:
Under no circumstances shall we be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Material, or from the use of the Internet generally.
Your use and browsing of the Site is at your risk. You should not rely on any of the Material and instead should seek other opinions before taking any action or determining not to take any action, which could lead to injury, harm or damage of any kind. Please do not rely upon information provided on this website as "medical advice". This website is not a substitute for a doctor or medical consultancy of any sort. For purposes of this section, "we" shall include Himalaya Wellness Company, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.
Limitation of Remedy:
If you are damaged or injured by any of the Material contained in the Site, or you are dissatisfied with the Site or Material for any reason, then your sole and exclusive remedy is to discontinue accessing and using the Site.
Jurisdictional Issues:
The Site is controlled and operated by us from our offices in Bengaluru, India. We make no representation that Material on the Site is appropriate or available for use in other locations or countries. Those who choose to access this Site from other locations or countries do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
This agreement shall be governed by construed and enforced solely in accordance with the laws of India and the courts at Bengaluru shall have exclusive jurisdiction in this regard. This is the entire agreement between the parties relating to the matters contained herein.
Termination:
This agreement will terminate immediately without notice from us if, in our sole discretion, you fail to comply with any term or provision of this Agreement. Upon termination, you must destroy all materials obtained from this Site and all copies thereof, whether made under the terms of this Agreement or otherwise. In the event of termination, the disclaimers of warranties and limitations of liabilities, damages and remedies set forth in this Agreement shall survive.
Other
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. We may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions to which you are bound.
USE OF THIS SITE SIGNIFIES YOUR AGREEMENT TO THE TERMS OF USE
Shipping & Delivery
Anandam Healthcare ships its products to almost all parts of India.
Shipping charges - Free Shipping** on orders over ₹399. There is a charge of ₹65 on orders below ₹399.
Cash on delivery is not available for orders over ₹399, additional charges may be applicable.
Estimated delivery time is 1 to 4 days* post shipping (business days exclude Sundays and other holidays).
We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.
Orders placed after 5 p.m. on Fridays will be processed for shipment only on the following Mondays.
Below are the courier partners we work with:
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Blue Dart
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Delhivery
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EcomExpress
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DTDC
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
Orders are shipped within 0-2 days or as per the delivery date agreed at the time of order confirmation and delivery of the shipment is subject to Courier Company/post office norms.
Anandam Healthcare is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-2 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our helpdesk or healthcareanandam@gmail.com
Once the payment is confirmed and the order is processed, you will receive a tracking id and link to check the status of your Happy Box.
Payment mode: You can pay online using Internet banking, Visa, MasterCard, Debit cards, Wallets – PhonePe, Amazon Pay, Freecharge, PayZapp, Airtel Payments Bank, UP ids like – Google Pay, BHIM, Paytm, and more.
Additional charges: There are no additional charges.
* The delivery time estimates may vary slightly from State to State. Days are calculated as working days, excluding Saturdays, Sundays, and Holidays.
** FREE SHIPPING IS VALID FOR A LIMITED TIME PERIOD.
Cancellation & Refund Policy
Anandam Healthcare believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
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Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
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Anandam Healthcare does not accept cancellation requests for perishable items like flowers, eatables etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
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In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.
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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
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In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
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In case of any Refunds approved by the Anandam Healthcare, it’ll take 3-5 days for the refund to be processed to the end customer.
Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the order number, your name, the name of the product and the reason why you are returning the goods.
Check the respective fulfilment centre of the product(s) printed on the invoice, sent with the package.
For exchanging the products, please return them to:
Mr. Ritvik, Anandam Healthcare,
1 B 13 Mahaveer Nagar Extension,
Kota RAJASTHAN
324009
In a few cases, we ensure that pickup is arranged at the earliest, and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to the availability of stock with us. In case a replacement is not available, we will refund the amount for the same.
When are returns not possible?
Returns are not possible in the following cases:
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Used products
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Return request is made outside the specified time frame.
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Products with tampered or missing serial numbers, including price tags and labels
Can I return a part of my order?
Yes a part of the order can be returned. If you have ordered multiple items, you can request a return for a part of the order. However, shipping charges will be borne by the customer. Returns must be received back into the warehouse within 30 days from the date of purchase.
When are refunds provided?
Refunds are provided only in cases of damage in transit or if a replacement cannot be provided due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.
I have requested a replacement. When will I receive it?
A replacement is sent to the customer when the product that needs to be replaced is returned from the customer, and courier details are shared with us. The replacement of parcels will reach the customers within 5-7 working days from the date of shipment.
Exchange
An exchange of unused products needs to be communicated with 30 days and reach our warehouse within 30 days from the date of shipment of the original order. Shipment charges of the same need to be borne by the customer. Customers need to share courier details of the products to be exchanged with us. The replacement of parcels will reach the customer within 5-7 working days from the date of shipment.
Privacy Policy
At Anandam Healthcare, we respect every individual's right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation.
Information Collection and Use
This privacy policy ("Privacy Policy") notice tells you about the information we collect from you when you use our website,. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Be informed that we strictly do not share your Personal Information with any third parties in any manner other than for the reasons mentioned herein in this Privacy Policy.
Who are we?
We are a Healthcare Service provider.
Our address:
Mr. Ritvik, Anandam Healthcare,
1 B 13 Mahaveer Nagar Extension,
Kota RAJASTHAN
324009
You can contact us by post at the above address, by email at healthcareanandam@gmail.com or by telephone at 0744-2472835 (India Landline) (Available between 0900 hrs IST to 1700 hrs IST, Monday to Friday).
How we use your information
What information do we collect?
We collect information about you at our Website, Some of this information does not identify you personally but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect about you, your spouse or your children includes some or all of the following:
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Name (including title);
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Address;
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Country;
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Phone number;
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Email address;
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Gender
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Date of birth
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Anniversary Date
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Your IP address
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Order details;
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Query
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I need help with (Subject)
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Comments
Why do we collect this information?
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Name (including title)
We require your name to create a user name/required to provide a personalized experience while answering questions/required to generate order invoices and shipment details by us as well as our shipment partner. -
Address
We require the address to generate order invoice and shipment details by us as well as our shipment partner including the Postcode, City, and Country. These details will be printed on the shipment labels to facilitate the delivery process. -
Country
We require the country you live in to answer you better and to analyze your health-related query better. -
Phone Number
We require the phone number to identify you as a member of the loyalty program, generate order invoices, and shipment details by us as well as our shipment partner to contact you regarding your purchase. If you subscribe, you may opt to receive offers, promotional SMS, and surveys. -
Email id
Your email ID is required to answer your question, to contact you in case we need more details about your question, to revert with the solution to your query, or to receive communication on order-related updates. If you subscribe, you may opt to receive offers, promotional messages, and surveys. -
Date of Birth
We require your date of birth to offer discounts and special offers. It may be used for analytical purposes, to understand age and to provide relevant offers. -
Anniversary Date
We require your anniversary date to offer anniversary discounts and special offers. -
Gender
We require gender details for analytical purposes to provide relevant offers. -
IP address
We record IP addresses to show that the correct tax was applied to the sale, which we are required to do by law. This is required to be stored for security purposes for aiding us to track any individual in case of any misshaping in our website/system -
Order Details
We require order details to create a record of your order, to fulfil the orders and analyse our sale in each arena -
Query
Please write a brief description of the health query you would like to ask our experts. Our experts will be unable to help you with the desired solution if this field is incomplete or blank. -
I need help with (Subject)
If you have any queries, concerns or complaints, we require this information to direct questions to the right team to provide quick solutions. -
Comments
If you have any additional comments you can enter further details to your query/question to help us better understand the situation.
When do you use our website?
When you use our website to browse our products and services and view the information we make available, a number of cookies that we and third parties use to allow the website to function, enable us to collect useful information about visitors and help facilitate a better user experience.
Some of the cookies we use are strictly necessary for our website to function, and we don't ask for your consent to place these on your computer.
However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent. These are shown below:
How long do we keep your information for?
There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring or defend legal claims as a mandatory legal requirement.
The only exceptions to the periods mentioned above are in situations where the law requires us to hold your personal information for a longer period, or delete it sooner; where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or however, you exercise your right to have the information erased (where it applies), and we do not need to hold it in connection with any of the reasons permitted or required under the law.
When you submit an enquiry via our website?
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
We do not use the information you provide to make any automated decisions that might affect you.
When you sign up to receive our newsletter?
When you sign up to receive our newsletter, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.
You can withdraw your consent at any time, and we will stop sending you the newsletter.
Your name and email address are shared with a third-party mailing system.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
When you submit a review about us?
When you submit a review about us, we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
When you take part in our feedback survey?
When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.
We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly so that we can address your complaint.
If you have any specific data protection concerns or a complaint, you can contact our privacy team at healthcareanandam@gmail.com Or the telephone: at 0744-2472835 (Available between 0900 hrs IST to 1700 hrs IST).
Mahaveer Nagar Extension
Kota RAJASTHAN
324009
If you have any questions regarding the processing of your personal information, please contact: healthcareanandam@gmail.com
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided.
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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
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whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at healthcareanandam@gmail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
When does this Privacy Policy apply?
This Privacy Policy applies to all of the services offered by Anandam Healthcare Company, via its websites including www.anandamhealthcare.in, excludes services offered by other companies or individuals, including products or sites that may be displayed to you the products of Anandam Healthcare when browsed in search of our official website.
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolve. If we want to make use of your personal data in a way that we haven't previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
Version 1.1, Date: 08/26/2023
We will update the version number and date of this document each time it is changed.